Frequently Asked Questions

TRIPKO is a reloadable payment card used for PUVs. It makes commuting much more convenient because of:

  • hassle-free payment: no need for cash and wait for your change
  • safer than cash: no worries about security of your wallet
  • easy budgeting: set aside transportation funds

The TRIPKO smart card can be purchased initially for ₱60 and in multiples of ₱100. The stored value would be the amount minus the ₱60 card cost.

You can reload anytime in multiples of ₱100 up to a maximum stored value of ₱5,000.

There is no minimum balance required to keep the card active.

TRIPKO can currently be used for partner buses and jeepneys, nationwide.

In the future, it will be used for other modes of transportation as well as payment for goods and services. List will be updated accordingly.

The TRIPKO card can be used for 3 years from purchase date. Any unused load can be transferred to the replacement card after 3 years.

The TRIPKO App is where you can register your account , get updated about promos, check your transaction history and access free WiFi in selected sites.

You may register via the TRIPKO App available on Play Store or on our website at www.tripko.com.ph/register.

TRIPKO is a contactless card, so you simply need to tap the card in the PUVs device to make your payment.

A signage bearing the TRIPKO logo should be in the windshield or window of the PUV.

Go to my TRIPKO at tripko.com.ph or via the TRIPKO App.
Go to my TRIPKO at tripko.com.ph or via the TRIPKO app.

Yes, anyone who has your TRIPKO card can use it.

You may report it via website, app, or call our 24/7 hotline, (02) 86-TRIPKO and you will be guided through the process.

You can call our Customer Hotline to report your lost card, but there is no replacement procedure as of this time.

You may report it via website, app, or call our 24/7 hotline, (02) 86-TRIPKO and you will be guided through the process.

This will depend on the bus company’s discount policy. The bus staff will identify the proper discount to be applied.

You may report it via website, app, or call our 24/7 hotline, (02) 86-TRIPKO within 3 days from date of accident and we will guide you through the process.

Yes, TRIPKO abides by the Data Privacy Act of the Philippines. Please refer to Privacy Policy.

Reload your TRIPKO card before the stored value runs out to avoid inconvenience.

Hold your TRIPKO card steadily over the reader, and wait until the ticket is issued to ensure your transaction has gone through.

Keep your TRIPKO card free from physical damage, stickers or other adhesives.

Enroll in the TRIPKO App for exciting member benefits.

Don’t hold your TRIPKO card with other contactless cards over the reader at the same time.

Don’t move your TRIPKO card away from the reader too quickly – wait for the ticket is issued to make sure your transaction has gone through.

Don’t bend, write, wet, scratch, cut or paste something on your TRIPKO.

86-TRIPKO (86-874756)

support@tripko.com.ph

“For I know the plans I have for you,” declares the Lord, “plans to prosper you and not to harm you, plans to give you a hope and a future.”

Jeremiah 29:11

TRIPKO-THE_SMART_RIDE

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