Frequently Asked Questions

We are a service provider of reloadable payment card for transport companies.

TRIPKO is a reloadable payment card used in public transport. It makes commuting safer and more convenient and safer because of:

  • Safer than cash: No need to hold cash & manual tickets
  • Hassle-free Payment: Just LOAD-TAP-RELAX
  • Automated Contact Tracing: All trips are automatically recorded in our system
  • Easy Budgeting: Set aside transportation funds for a certain period
  • Better Security: No need to worry about exposing your wallet in public

You can buy and reload TRIPKO in selected buses and partner merchants. List of loading stations are listed in our website and will be updated regularly.

TRIPKO card is FREE for a minimum initial load of ₱100. You can reload a minimum amount of ₱50 and in multiplies of ₱100 (50, 100, 150, 200, 250, etc.) up to a maximum stored value of ₱5,000.

None – there is no minimum balance required to keep the card active.

None – there is no service charge for reload transactions.

TRIPKO can currently be used for partner buses and jeepneys, nationwide.

In the future, it will be used for other modes of transportation as well as payment for goods and services. List of partners are listed in our website and will be updated regularly.

The TRIPKO card can be used for 3 years from purchase date. Any unused load can be transferred to the replacement card after 3 years, subject to replacement card fee.

The TRIPKO App is where you can monitor your trips – transaction history , learn about promos, and other details about TRIPKO.

TRIPKO is a contactless card, so you simply need to tap the card in the public utility vehicle’s device to make your payment.

A signage bearing the TRIPKO logo should be in the windshield or window of the PUV.

Go to my TRIPKO at tripko.com.ph or via the TRIPKO App.

Go to my TRIPKO at tripko.com.ph or via the TRIPKO App.

Prior to getting the FREE TRIPKO card, you must register onsite as assisted by our Promo Staff.

  • Via Website: Log in using your email and temporary password sent to your email (if registered via our Promo staff). Go to “Change Password” and input your old password and new password.

  • Via TRIPKO App: Log in using your email and temporary password sent to your email (if registered via our Promo staff). Go to “My TRIPKO” and click edit icon on the upper right corner of your screen. Choose “Change Password” and input your old password and new password.

Your latest transaction/s will reflect within 24 to 48 hrs.

Yes, anyone who has your TRIPKO card can use it.

You may report it via the website, app, or call our 24/7 hotline, (02) 86-TRIPKO and you will be guided through the process.

Just approach our Promo Staff at the TRIPKO outlet near you and request for replacement card. Replacement fee is ₱150 which includes the new card and transfer of load.

You may report it via the website, app, or call our 24/7 hotline, (02) 86-TRIPKO and you will be guided through the process.

This will depend on the transport company’s discount policy. The driver or conductor will be the one to assign the discount to the passenger holding the TRIPKO card.

Information on trip schedules are controlled by the transport company. You may reach to their websites, social media accounts or hotline if provided.

You may call our 24/7 hotline, (02) 86-TRIPKO within 3 days from date of accident and we will guide you through the process.

Yes, TRIPKO abides by the Data Privacy Act of the Philippines. Please refer to Privacy Policy.

Reload your TRIPKO card before the stored value runs out to avoid inconvenience.

Hold your TRIPKO card steadily over the reader, and wait until the ticket is issued to ensure your transaction has gone through.

Keep your TRIPKO card free from physical damage, stickers or other adhesives.

Enroll in the TRIPKO App for exciting member benefits.

Don’t hold your TRIPKO card with other contactless cards over the reader at the same time.

Don’t move your TRIPKO card away from the reader too quickly – wait for the ticket is issued to make sure your transaction has gone through.

Don’t bend, write, wet, scratch, cut or paste something on your TRIPKO.

86-TRIPKO (86-874756)

support@tripko.com.ph

“For I know the plans I have for you,” declares the Lord, “plans to prosper you and not to harm you, plans to give you a hope and a future.”

Jeremiah 29:11

TRIPKO-THE_SMART_RIDE

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