Frequently Asked Questions

We are a service provider of reloadable payment card for transport companies.

TRIPKO is a reloadable payment card used for PUVs. It makes commuting much more convenient because of:

  • Hassle-free Payment: No need for cash and wait for your change.
  • Safer than Cash: No worries about security of your wallet.
  • Easy Budgeting: Set aside transportation funds.

You can buy and reload TRIPKO in selected bus and partner merchants.

Initial card is FREE, initial load required is ₱100, and you can reload in multiples of ₱50 up to maximum value of ₱5,000. There is no minimum balance required to keep the card active.

None – there is no minimum balance required to keep the card active.

None – there is no service charge for reload transactions.

TRIPKO can currently be used for partner buses and jeepneys, nationwide. In the future, it will be used for other modes of transportation as well as payment for good and services. List will be updated accordingly. How long can I use my TRIPKO card? The TRIPKO card can be used for 3 years from purchase date. Any unused load can be transferred to the replacement card after 3 years.

The TRIPKO card can be used for 3 years from purchase date. Any unused load can be transferred to the replacement card after 3 years.

The TRIPKO App is where you can check your transaction history, card info, and update about promos.

TRIPKO is a contactless card, so you simply need to tap the card in the PUVs device make your payment.

A signage bearing the TRIPKO logo should be in the windshield or window of the PUV.

Go to my TRIPKO at www.tripko.com.ph or via the TRIPKO App.

Go to my TRIPKO at www.tripko.com.ph or via the TRIPKO App.

Upon claiming your FREE TRIPKO card, you are required to accomplish a form to have your card registered. This is to verify that you are a first time TRIPKO card user.

  • Via Website: Log in using your email and temporary password sent to your email (if
    registered via our Promo staff). Go to “Change Password” and input your old password and new password.

  • Via TRIPKO App: Log in using your email and temporary password sent to your email
    (if registered via our Promo staff). Go to “My TRIPKO” and click edit icon on the upper right corner of your screen. Choose “Change Password” and input your old password and new password.

Your latest transaction/s will reflect within 24 to 48 hrs.

Yes, anyone who has your TRIPKO card can use it.

You may report it via the website, app, or call our 24/7 hotline, (+63) 9985-TRIPKO (874756) and you will be guided through the process.

You may have it reported via our Facebook page, or our 24/7 hotline, (+63) 9985-TRIPKO or (874756).

You may report it via the website, app, or call our 24/7 hotline, (+63) 9985-TRIPKO (874756) and you will be guided through the process.

You will have to reload in order to use the card in riding the vehicle.

This will depend on the merchants’ discount policy.

Information on trip schedules are controlled by the transport company. You may reach to their website, social media accounts or hotline if provided.

Travel guidelines are set by the Inter-Agency Task Force (IATF) and the Local Government Unit (LGU). It may differ per locality depending on the current situation so best to contact the LGU that will cover your travel points.

You may report it via the website, app, or call our 24/7 hotline, (+63) 9985-TRIPKO (874756) within 3 days from date of accident and we will guide you through the process. This only applies for TRIPKO cardholders who got their card within Aug. 2019 – Aug. 2020.

Yes, TRIPKO abides by the Data Privacy Act of the Philippines. Please refer to Privacy Policy.

Reload your TRIPKO card before the stored value runs out to avoid inconvenience.

Hold your TRIPKO card steadily over the reader, and wait until the ticket is issued to ensure your transaction has gone through.

Keep your TRIPKO card free from physical damage, stickers or other adhesives.

Enroll in the TRIPKO App for exciting member benefits.

Don’t hold your TRIPKO card with other contactless cards over the reader at the same time.

Don’t move your TRIPKO card away from the reader too quickly – wait for the ticket is issued to make sure your transaction has gone through.

Don’t bend, write, wet, scratch, cut or paste something on your TRIPKO.

0998-5TRIPKO (0998-5874756)

support@tripko.com.ph

“For I know the plans I have for you,” declares the Lord, “plans to prosper you and not to harm you, plans to give you a hope and a future.”

Jeremiah 29:11

TRIPKO-THE_SMART_RIDE

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